Lead life insurance operations in Toronto with ivari, focusing on outsourcing management, customer experience, and process optimization. Guide enterprise-wide operational consistency.

As Vice President, Operations, you will report to the EVP and Chief Operating Officer. You will lead operations strategy, manage the TPA relationship, and improve life insurance administration. The position emphasizes regulatory compliance, user experience, technology adoption, and service excellence.

Key Responsibilities:
Lead the operations outsourcing relationship and TPA partnership
Establish strategies for current and in-force business
Ensure compliance with government regulations and contractual requirements
Improve customer experience through service goals and process optimization
Manage operational cost centres,



budgets, and monthly variances

Requirements:
Post-secondary education or relevant experience
15+ years in financial services, preferably individual life insurance
Robust knowledge of insurance products and business process outsourcing
Experience with policy administration, systems functionality, and operations
Robust leadership, communication, analytical, and problem-solving skills

Apply life insurance operations leadership, outsourcing expertise, and technology-focused process improvement to ivari’s Toronto-based business.
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📌 Vice President Operations Life Insurance Toronto (Canada)
🏢 ivari
📍 Canada