Use English and French to support ECIS end users, manage Help Desk tickets, and coordinate application issue escalation across project teams. Collaborate independently.

This Senior Application Support Specialist supports the Education Capital Information System project under senior technical and project management direction. You will communicate with business users and IT teams while handling tickets, testing defect fixes, maintaining documentation, and supporting change requests. The work requires practical application support experience and skilled client communication.

Key Responsibilities:
Provide bilingual support through email, tickets, and phone calls
Report Help Desk activity and follow up on escalations
Walk business teams through defects and change requests




Maintain project documentation with internal stakeholders
Apply configuration and change management policies

Requirements:
Solid written and verbal communication skills in English
Working French proficiency in reading, writing, and oral interaction
Experience communicating with IT teams and business users
Experience creating documentation and managing service tickets
Ability to work independently across integrated project teams

Apply bilingual application support, stakeholder communication, and ticket management skills within the ECIS project setting.
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📌 Senior Bilingual Application Support Analyst Toronto (Canada)
🏢 Rubicon Path
📍 Canada