Lead regional IT service delivery across North America from Canada’s Mountain Time Zone, using ITIL expertise and customer-focused leadership. Own reliable services and user experience.

This senior, business-facing manager connects global IT strategy with local business execution. You will oversee multi-site services, major incidents, service governance, vendor performance, and operational readiness. The role supports continuity, change adoption, and measurable improvement across regional priorities.

Key Responsibilities:
Own end-to-end IT services across regional sites
Lead major incident escalations and business-facing communication
Facilitate service reviews, reporting, and stakeholder feedback




Drive continuous improvement plans and ITIL-aligned governance
Coordinate service transitions, vendors, and operational readiness

Requirements:
Typically 10+ years in IT service delivery
Experience managing regional or multi-site IT settings
Solid ITIL service management framework background
Knowledge of service metrics, reporting, and core IT services
Willingness to participate in major incident on-call escalation

Bring regional leadership, ITIL governance, and service improvement expertise to dependable North American IT operations.
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📌 Regional It Service Delivery Manager Toronto
🏢 Davies
📍 Toronto