Support Atlas-Apex Roofing Inc. users in office in Toronto with Windows troubleshooting and responsive first-level technical assistance. Manage tickets, devices, and access across multiple branches.

The full time Help Desk Specialist provides internal technical support across Atlas-Apex Roofing Inc. branches. You will troubleshoot hardware, software, and connectivity issues while supporting Microsoft 365, Active Directory, Microsoft Entra ID, and endpoint deployments. The work includes user onboarding, offboarding, equipment tracking, and documentation.

Key Responsibilities:
Respond to tickets, calls, and walk-up technical support requests
Troubleshoot Windows, hardware, software, and connectivity issues
Set up computers, mobile devices, phones, and peripherals
Support onboarding, offboarding, accounts, equipment deployment,



and asset tracking
Document resolutions, escalate issues, and improve IT procedures

Requirements:
Minimum three years in IT help desk or desktop support
Solid troubleshooting across hardware, software, and connectivity
Experience supporting Windows 11, Microsoft 365, and mobile devices
Working knowledge of Active Directory and Microsoft Entra ID
Clear communication, ownership, prioritization, and customer service skills

Apply your Windows, Microsoft 365, and troubleshooting expertise to support Atlas-Apex Roofing Inc. users across Toronto and Canada.
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📌 It Help Desk Specialist Toronto
🏢 Atlas Apex Roofing]
📍 Toronto