Deliver exceptional customer service at Planet Fitness in South Barrie, Ontario, using strong listening and problem-solving skills at the front desk.
As a Member Services Representative, you will create positive experiences for members, prospective members, and guests. The position focuses on front desk activities, account updates, membership sign-ups, and professional responses to questions or concerns. You will also support club cleanliness and daily operations.
Key Responsibilities:
- Greet members, prospective members, and guests warmly
- Answer phones and assist callers with questions
- Check members into the system
- Tour prospective members and calculate membership payments
- Maintain club cleanliness and complete assigned checks
Requirements:
- High School diploma or GED equivalent
- At least 18 years of age
- Basic computer proficiency
- Robust customer service and listening skills
- Ability to lift up to 50 pounds occasionally
Support Planet Fitness members with professional service, account assistance, front desk accuracy, and a welcoming fitness experience.