Build customer relationships and guide payment collections as an Aaron’s Customer Accounts Advisor, using empathy and explicit communication daily.

This Customer Accounts Advisor role coaches customers toward merchandise ownership through lease agreement benefits and renewal support. You will assist revenue and renewal goals while maintaining account records, payment appointments, and account history. The position combines customer service, negotiation, persuasion, and organized account management.

Key Responsibilities:

- Drive payment collections and lease agreement renewals
- Maintain accurate customer account records and histories
- Contact customers with expired agreements by phone or home visits




- Build relationships supporting ownership goals and sales
- Assist merchandise returns and guest deliveries

Requirements:

- Strong interpersonal and communication skills
- Ability to demonstrate empathy and listen attentively
- Valid driver’s license and satisfactory driving record
- Ability to work varying hours from 8:00 am to 9:00 pm
- Ability to lift up to 50 pounds independently

Use customer coaching, collections, and renewal skills to support Aaron’s customers pursuing ownership of their merchandise.

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📌 Customer Accounts Collections Advisor (Red Deer)
🏢 Talent Acquisition/Human Resources, The Aaron's Family of Companies
📍 Red Deer