Our story began with a passionate idea that we could change the world.... And to be honest, we've never stopped believing that... In 1986 it was a simple concept that microbiology teamed with innovation and clinical contribution could eliminate an issue that was profoundly impacting the healthcare industry – HIV acquired through needle-stick injuries.In Australia, we lived out our dream. Investing years into R&D to create the safest containment system in the world and taking on the industry status quo to petition for higher standards in sharps protection, we witnessed an 80+ percent reduction in disposal-related needlestick injuries nationwide. And then we kept going...We are looking to bring on a Bilingual Accounts Receivable Specialist to our growing team in Canada. This can be a fully remote position and this person can live anywhere in Canada.Our story began with a passionate idea that we could change the world.... And to be honest, we've never stopped believing that... In 1986 it was a simple concept that microbiology teamed with innovation and clinical contribution could eliminate an issue that was profoundly impacting the healthcare industry – HIV acquired through needle-stick injuries.In Australia, we lived out our dream. Investing years into R&D to create the safest containment system in the world and taking on the industry status quo to petition for higher standards in sharps protection, we witnessed an 80+ percent reduction in disposal-related needlestick injuries nationwide. And then we kept going...We are looking to bring on a Bilingual Accounts Receivable Specialist to our growing team in Canada. This can be a fully remote position and this person can live anywhere in Canada.Responsibilities:This role is responsible for contacting customers by phone to secure payment commitments, resolve payment-related concerns, and maintain accurate records of customer interactions.



The A/R Specialist will work in a fast-paced, metric-driven environment and is expected to achieve defined performance targets while delivering professional customer service.Make a high volume of outbound calls to customers regarding outstanding balances and payment commitmentsRequest payment directly and negotiate payment arrangements within established company guidelinesUse active-listening and problem-solving skills to understand customer concerns, clarify payment-related issues, and determine appropriate next stepsInvestigate payment details, account information, and customer inquiries using ERP and CRM systemsDocument customer interactions, payment commitments, follow-up actions, and relevant account details accurately and thoroughlyComplete timely follow-up on payment arrangements, customer commitments, and unresolved issuesEscalate complex customer concerns, disputed information, or issues outside established guidelines to the appropriate internal contactMaintain a skilled, confident, respectful, and solution-oriented approach during all customer interactionsProtect customer and company information by following established procedures, confidentiality requirements, and applicable policiesExperience and Skills:French–English bilingualism, both spoken and written, is required to communicate effectively with stakeholders across several Canadian provinces, including Quebec, as well as in the United StatesAsset: Previous experience working in a fast-paced,



metric-driven call-centerExperience in high-volume accounts receivable collections, telesales or a comparable outbound-calling roleStrong active-listening, problem-solving, negotiation, and customer-service skillsHigh energy, resilience, and the ability to remain professional under pressureMotivated by achieving individual and team targetsOpen to coaching, feedback, and continuous improvementAble to adapt to changing processes, priorities and systems as neededStrong organizational skills, including attention to detail and accurate notetakingBenefits and Working Conditions:Permanent, full-time position (40h per week)Annual salary of $65,000 to $71,000, based on experience and qualificationsFlexible work arrangement: work in a hybrid model from one of our facilities or 100% remotely from anywhere in CanadaGroup insurance benefits and Retirement savings program following the probationary periodDaniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

📌 Bilingual Accounts Receivable Specialist – Call Center (Brampton)
🏢 Daniels Health Canada
📍 Brampton