Shape Manulife’s global HR service innovation in a hybrid Waterloo role, combining product ownership, automation, AI, and digital-first service design.

The AVP, Global People Services translates colleague and stakeholder needs into scalable service models, journeys, workflows, requirements, and roadmaps. This senior leadership role balances business value, experience, operational needs, controls, and technical feasibility. It also builds innovation across automation, AI, self-service, workflow, and knowledge.

Key Responsibilities:
Translate needs into scalable service models and product roadmaps
Lead GPS product ownership across business and operational priorities
Build innovation pipelines spanning automation, AI, and self-service
Set standards for knowledge, procedures, playbooks, and learning content




Use insights to improve effectiveness and reduce avoidable errors

Requirements:
Senior leadership in service design, product management, or transformation
Experience translating policy, process, technology, and data into operations
Robust HR service delivery and employee experience knowledge
Knowledge of digital products, workflow, automation, and AI-enabled operations
Analytical judgment and senior stakeholder influence

Apply service design, product ownership, automation, and AI expertise to advance Manulife’s global People Services innovation agenda.

📌 Global Hr Service Innovation Executive Toronto
🏢 Manulife
📍 Toronto