Manage customer orders and supply issues as a Customer Operations Analyst at Diageo’s Dunwin location on a fixed-term contract. Use communication and analysis daily.
This Customer Operations Analyst supports customer service through proactive order management and supply engagement. The role coordinates with Customers, Commercial Sales, Finance, Supply Planning, Logistics, Brand, and Innovation teams. You will help minimize customer out-of-stocks while balancing service, cost, cash, and quality priorities. Order management systems, preferably SAP, and Microsoft Office applications support the work.
Key Responsibilities:
Prioritize high-volume requests according to business needs and timing
Monitor product flow from plants and suppliers
Communicate order status and logistics issues
Manage exceptions, returns, transfers, and quality issues
Improve customer service processes and performance metrics
Requirements:
Two-plus years in customer service, planning, or logistics
Experience in beverage alcohol or quick-paced CPG
Degree or equivalent supply chain experience
Order management systems and Microsoft Office experience
Solid communication, analytical, and problem-solving skills
Apply customer relationship, order management, and analytical skills to support Diageo customers and reliable product delivery.