Support homeless adults as a Shelter Resource Worker with Lookout Housing and Health Society in a 24-hour emergency shelter. Apply crisis support and community resource knowledge.
Reporting to the Site Manager, the casual Shelter Resource Worker provides direct service within a seven-day emergency shelter. You will complete intakes, orientations, and guest support while connecting people with relevant public service agencies. The work serves adults experiencing homelessness, addictions, mental health challenges, and multiple barriers.
Key Responsibilities:
Provide support, supervision, and assistance to homeless adults
Accept referrals and share information about external resources
Refer guests to community services and public agencies
Interview guests and provide basic necessities safely
Complete records and maintain statistical data
Requirements:
Related certificate or Grade 12 plus two years’ experience
Familiarity with addiction, mental health, income assistance, and harm reduction
Current Occupational First Aid Level 1 certificate
Excellent communication, documentation, and organizational skills
Vulnerable Sector criminal record clearance required
Bring attentive crisis support, accurate documentation, and community resource knowledge to Lookout’s emergency shelter services for adults.