Elevate service quality at Alabama Credit Union as a Branch Operations Specialist. Provide essential support to branch team members regarding policies, procedures, and various applications, all while ensuring top-tier customer service.The Branch Operations Specialist role requires two years of experience in branch operations within a credit union. You'll engage directly with team members through various communication channels, addressing their inquiries and fostering knowledge sharing about ACU policies and systems. This position emphasizes problem resolution and internal training to maintain compliance with Branch Operating Standards.Key Responsibilities:Provide responsive support via phone, email,



and help desk ticketsAssist in preparing and maintaining the internal knowledge baseCollaborate with support departments for problem resolutionCreate and analyze reports for team training and developmentComplete back-office reports for deposit account managementRequirements:Minimum of two years of ACU experienceIn-depth knowledge of ACU e-services and cash machine operationsFamiliarity with financial regulations and ACU productsUnderstanding of vendor processes, Notary, Medallion rulesManager recommendation requiredEnhance your career while supporting the ACU branch team and enriching the member experience in West Alabama.

📌 Branch Operations Specialist At Acu (Toronto)
🏢 Alabama Credit Union
📍 Toronto