Manage B2B software relationships remotely from South Africa, using strategic planning and exceptional communication to support key client accounts. Work from home anywhere nationally.
This experienced Client Relationship Manager serves as the primary liaison for key clients. The position focuses on understanding needs, demonstrating platform value, and supporting satisfaction and success. Strategic account planning, business reviews, risk mitigation, and collaboration with sales, product, and technical teams are central responsibilities.
Key Responsibilities:
Manage portfolios of key client accounts and nurture partnerships
Develop strategic account plans supporting client objectives
Conduct business reviews covering value, performance, and prospects
Identify risks and implement retention mitigation strategies
Coordinate client experiences with sales, product, and technical teams
Requirements:
At least five years in account or client relationship management
Experience managing enterprise client portfolios and driving growth
Exceptional communication, presentation, and interpersonal skills
Robust business acumen and strategic thinking abilities
CRM software proficiency, including tools such as Salesforce
Apply strategic thinking, client communication, and account management expertise to strengthen B2B software relationships remotely across South Africa.