Analyze credit card disputes remotely for BMO, using chargeback expertise and customer service skills to retrieve funds and resolve cases. Support clients across Quebec.

As a Dispute Consultant, you review each case, verify charges with merchants, and request customer documentation. You process issuer chargebacks under BMO policies and procedures. The work also involves investigating questions, managing transactional outcomes, and protecting confidential information.

Key Responsibilities:
Review and analyze credit card dispute cases
Work with merchants to verify chargeback submissions
Contact customers for information and documentation
Process issuer chargebacks according to BMO policies
Escalate risks, trends, and complex customer situations

Requirements:
Two to three years of relevant experience
Post-secondary degree or equivalent education and experience
Knowledge of credit card products and documentation
Working conflict resolution and valuable communication skills
Fluency in French and English

Apply analytical problem solving, chargeback knowledge, and bilingual customer service skills as BMO’s remote Dispute Consultant.

📌 Remote Credit Card Dispute Consultant Quebec City (Canada)
🏢 Bank of Montreal
📍 Canada