Support Intact customers through digital tools and phone service in a hybrid role based in Laval or Montreal Downtown. French and English are required.

As a Bilingual Customer Service Representative in Intact’s Digital Centre of Expertise, you will answer customer calls and resolve account needs. The position supports Automérite™ customers through phone service, online tools, and the mobile app. You will work Monday to Friday from 11:00 a.m. to 8:00 p.m., with one rotating Saturday shift every four weeks.

Key Responsibilities:
Answer incoming calls with outstanding customer service
Serve as first telephone contact for Automérite™ customers
Answer questions and adjust customer accounts
Guide customers through online and mobile self-service tools
Send policy documents and resolve customer issues

Requirements:
At least six months of experience
French and English bilingualism for regular customer service calls
Computer proficiency with Apple and Android applications
Microsoft Office Suite and other application skills
Authorization to work in Canada

Bring bilingual communication, computer skills, and customer service experience to Intact’s Digital Centre of Expertise in Quebec.

📌 Bilingual Digital Customer Service Representative Montreal (Canada)
🏢 belairdirect
📍 Canada