Support veterinary clients and patients at Island Animal Hospital in Nanaimo, BC, using appointment scheduling and calm front desk communication daily.
This Veterinary Receptionist position supports hospital administration and client service. You will manage check-ins, check-outs, incoming calls, emails, and appointment scheduling. The role also coordinates communication among medical teams, specialty services, and the referring community while supporting emergency and specialty care.
Key Responsibilities:
Welcome clients and patients professionally
Manage check-ins, check-outs, and appointment scheduling
Handle incoming calls through the multiline system
Prioritize emails and client inquiries efficiently
Maintain accurate records and administrative flow
Requirements:
Two or more years receptionist or medical front desk experience
Skilled, calm demeanour with sensitive client information
Experience booking medical and urgent appointments
Solid electronic medical records knowledge
Microsoft Office applications experience
Bring accurate records, appointment coordination, and empathetic communication to Island Animal Hospital's veterinary reception team in Nanaimo.