Customer service expertise and qualified communication define this Coordinator role, managing inquiries, calls, and service requests in a fast-paced setting.

Reporting to the Supervisor of Customer Service, the Customer Service Coordinator supports Logistics Supervisors and the Sales Department. The role handles external customer inquiries through telephone, email, and written correspondence. It also requires multitasking, troubleshooting, and timely request resolution.

Key Responsibilities:
Manage inbound and outbound customer calls professionally
Respond promptly to telephone, email, and written inquiries
Investigate and resolve service requests efficiently
Analyze concerns and determine effective resolutions
Perform reporting, data entry, and review duties

Requirements:
At least one year of customer service experience
Solid written and verbal communication skills
Previous call center experience preferred
Microsoft Office proficiency, especially Word and Excel
Ability to de-escalate concerns under pressure

Use communication, troubleshooting, and multitasking abilities to coordinate customer service inquiries and resolutions professionally.

📌 Customer Service Call Center Coordinator Northeastern Ontario (Canada)
🏢 Darling Ingredients
📍 Canada