Support lithium energy storage customers from DES’s Richmond or Langley office while applying electrical knowledge and troubleshooting skills in a hybrid setting.

As a Junior Technical Support Representative, you provide Level 1 assistance to customers, installers, distributors, and Authorized Service Providers. You create and triage HubSpot tickets, collect diagnostic details, and resolve documented issues using DES procedures. As your product knowledge develops, you attempt Level 2 cases with guidance from senior representatives.

Key Responsibilities:
Serve as the first contact through phone, email, and ticketing systems
Guide troubleshooting for installation, configuration, communication, and alarm issues
Collect photos, serial numbers, readings, and system logs
Document interactions, steps, resolutions,



and escalations in HubSpot
Explain DES product operation and direct customers to resources

Requirements:
Customer-facing experience and transparent communication abilities
Solid electrical inclination and willingness to learn technical systems
Basic understanding of voltage, current, series, and parallel configurations
Ability to distinguish Level 1 from Level 2 issues
Microsoft Office experience, including Excel, Word, or Teams

Build technical expertise supporting DES energy storage products through customer communication, electrical understanding, and structured troubleshooting.

📌 Junior Energy Storage Technical Support Vancouver
🏢 Discover Energy Systems
📍 Vancouver