Shape exceptional TUMI client experiences through Mandarin communication, relationship building, and luxury retail sales leadership.
As an Associate Manager, you will represent TUMI’s ethos while strengthening client relationships and supporting store sales. You will help develop associates, provide coaching and feedback, and maintain consistent service standards. Success includes meeting conversion, DPT, UPT, and Client Data Capture goals.
Key Responsibilities:
- Create consistent, superior client experiences across the store
- Adapt communication across teams, leaders, and associates
- Monitor associate training and development with the Store Manager
- Use company tools to build coaching culture
- Deescalate situations calmly and collaborate effectively
Requirements:
- Strong written and verbal communication skills
- Openness to feedback, collaboration, and new concepts
- Integrity and ability to lead by example
- Robust time management and initiative
- Availability for changing retail schedules and holidays
Use Mandarin communication and luxury retail expertise to strengthen TUMI relationships, coaching, service, and store performance.