Coordinate municipal bylaw complaints for the City of Penticton, applying careful information gathering and prioritization from the department’s Penticton, B.C. office.

As Relief Bylaw Intake Administrator, you will assess incoming concerns using safety factors, history, and referral needs. You will create and update files, offer early compliance options when applicable, and assign non-compliant matters to investigating officers. Clear communication supports complainants, officers, City departments, and outside agencies throughout each file.

Key Responsibilities:

- Triage complaints according to severity, safety, and relevant history
- Offer early compliance grace options when applicable
- Assign non-compliant files to investigating Bylaw Enforcement Officers




- Conduct officer safety checks while officers work in the field
- Liaise with departments and outside agencies on complaints

Requirements:

- Ability to gather information by phone, email, and front counter
- Strong written communication for complex bylaw matters
- Positive, respectful, and qualified approach under pressure
- Knowledge of local government bylaws, policies, and procedures
- Exceptional time management and multitasking ability preferred

Use complaint triage, compliance communication, and relationship-building skills to help resolve municipal bylaw matters in Penticton.

📌 Municipal Bylaw Complaint Coordinator (Penticton)
🏢 City of Penticton
📍 Penticton