Ridebooker needs a thoughtful travel support specialist skilled in client communication, booking systems, and accurate service delivery. This full-time remote position is available to candidates living in Canada.

The work centers on helping clients through transportation inquiries and requests while maintaining professional, friendly service. You will stay current with seasonal, procedural, and system changes, collaborate with colleagues and providers, and support Ridebooker workflows. Travel, tourism, transportation, or international client experience is an asset.

Key Responsibilities:

- Maintain thorough knowledge of services and booking systems
- Respond accurately and promptly to client requests
- Assist clients informatively through each interaction




- Keep informed about seasonal and system changes
- Participate proactively in Ridebooker team workflows

Requirements:

- Experienced customer service background preferred
- Travel or tourism experience ideally suited
- Patient listening and calm decision-making under pressure
- Investigative problem-solving and robust prioritization skills
- Freshworks or Zendesk experience is an asset

Bring travel-support judgment, precise booking-system assistance, and patient communication to Ridebooker’s client service team.

📌 Ridebooker Travel Support Specialist (Vancouver)
🏢 go2HR
📍 Vancouver