Guide vehicle owners through maintenance and repairs as a Service Advisor at Hanover Chrysler. Strong customer communication and listening skills are essential.
This customer-focused position creates positive first impressions while managing service appointments and repair conversations. You will identify needs from service history, ask diagnostic questions, provide recommendations, and explain completed work. Accuracy, professionalism, and safety guide every interaction.
Key Responsibilities:
- Address customer questions and needs professionally
- Identify service needs using historical vehicle data
- Ask questions supporting accurate vehicle diagnosis
- Explain repair nature, recommendations, and maintenance value
- Handle complaints while maintaining satisfaction standards
Requirements:
- Minimum Grade 12 high school diploma
- Automotive mechanical fundamentals understanding
- Effective customer relationship and communication skills
- Problem-solving and critical-thinking abilities
- Adaptable, adaptable approach to changing tasks
Bring attentive listening, automotive service knowledge, and clear explanations to every customer interaction as Hanover Chrysler’s Service Advisor.