Technical Support Coordinator – 2-Month Fixed-Term (Markham, On-Site)

Job Category : Information Technology (IT)

- Full-Time
- On-site

Locations

Showing 1 location

Description

Position Type : Full Time, Fixed term

Department : IT

Work Location : Markham, ON

Work Arrangement : Onsite

Work Hours : Monday to Friday - standard business hours

Travel Required : No

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team But first, let us tell you why we love working here:

- We are 100% Canadian with locations across the country
- State-of-the-art facilities to provide high-quality products and services
- The opportunity to be a part of a winning, high-performing team
- Team-oriented, engaging workplace culture – we are passionate about our people
- Flexible working environment that promotes a healthy work-life balance
- Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
- High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year

The Opportunity:





The Technical Support Coordinator is a member of the Sentrex IT department reporting to the Senior Manager, IT Operations and Infrastructureand is focused on ensuring that employee onboarding and offboarding's are completed accurately and on time.

A Day in the Life (What you will do here):

- Provide first level management, triage, and resolution of tickets submitted through our formal IT ticketing system
- Creatingdisabling user ID’s and managing permissions as needed
- Packaging and shipping onboarding equipment directly to new hires
- Following up on assigned tickets to ensure timely resolution and closure
- Provide first level management, triage, and resolution of tickets submitted through our formal IT ticketing system
- Escalation of IT tickets to Sentrex’s second-level support teams or external vendor’s support as needed
- Adhere to Sentrex & IT policies & SOP’s
- Bring forward ideas to improve service efficiency or quality to theSenior Manager, IT Operations and Infrastructure
- Providing timely status reports of projects, incident tickets, and any other assigned tasks
- Show a commitment to implementing personal behavior changes that will lead to improved service excellence
- In addition, the Technical Support Coordinator may be called upon to back fill the Technical Support Analyst’s duties as needed.
- Additional duties as requested by the Manager.

What you need to ensure you are set up for success:

- Minimum 3-5 years of IT experience supporting end-users and user-facing systems
- Full fluency in English is required; fluency in French is an asset
- Excellent communication skills, both written and verbal
- Customer service support experience in a fast-paced environment
- Superior interpersonal skills with a client-service orientation
- Experience providing how-to support in addition to traditional technical support
- Able to explain technical concepts

📌 Technical Support Coordinator – 2-Month Fixed-Term (Markham)
🏢 Sentrex Health Solutions
📍 Markham