Support Malach Metal and Machining customers through accurate order information, timely communication, and dependable service in Manitoba. Coordinate updates across manufacturing teams.

The Customer Service Representative serves as a primary contact for inquiries, orders, production status, shipping, delivery, and account information. You will enter orders, maintain records, review purchase orders, and communicate requirements with Sales, Production, Shipping, Engineering, Estimating, and Quality teams. The role supports customer relationships by tracking commitments, documenting concerns, and escalating issues appropriately.

Key Responsibilities:
Respond to customer inquiries by phone and email
Enter orders and maintain accurate customer information
Monitor production, shipping,



and delivery updates
Coordinate requirements with internal manufacturing teams
Document concerns and follow through toward resolution

Requirements:
Robust customer service and relationship-building skills
Excellent verbal and written communication skills
Solid attention to detail and accuracy
Microsoft Office and business systems comfort
Customer service or order management experience preferred

Bring organized customer support, order coordination, and transparent communication to Malach’s Manitoba manufacturing operation.

📌 Manufacturing Customer Service Representative Oak Bluff
🏢 Malach Metal & Machining
📍 Oak Bluff