Customer experience and software support are central to this Enverus prospect. Resolve application issues while educating users and building robust customer rapport.

This Customer Support Analyst position focuses on front line assistance for Enverus software applications. You will answer calls, respond to email and web inquiries, troubleshoot technical problems, and help customers navigate products. Success requires organized case records, proactive follow-up, conflict resolution, and effective collaboration with neighboring departments.

Key Responsibilities:
Answer client calls and make proactive troubleshooting calls
Respond to email and web form customer inquiries
Help customers with login, navigation, and product training
Maintain accurate records of customer requests and cases




Share client feedback and escalate issues for resolution

Requirements:
Two or more years of application or client support experience
Proficiency in conflict resolution and customer communication
Self-disciplined, resourceful, proactive, and productive approach
Ability to anticipate follow-up questions and concerns
Team-oriented mindset with resilience through change and challenges

Use application support, technical troubleshooting, and customer communication skills to deliver dependable assistance across Enverus products.

📌 Customer Support Analyst Software Calgary
🏢 Enverus Intelligence Research
📍 Calgary