As a Customer Support Specialist, you are the first point of contact for our customers and partners, with a primary focus on North America and additional coverage for other English
- and French-speaking customers. You handle everything from routine questions to complex technical issues around our coolant automation solutions (hardware, software, etc.), Handle support requests from customers and partners in English and French, written and verbal, covering both administrative topics and technical issues ranging from routine questions to complex cases, across our full product range Diagnose and resolve customer issues within your scope; Coordinate device replacement cases for your customers, with a primary focus on North America, ensuring rapid and smooth handling given the absence of on-site service Develop and maintain self-help content and support documentation to reduce recurring inquiries and support customer self-sufficiency Systematically capture and forward customer feedback to continuously improve our products and processes, in collaboration with the relevant teams Participate in projects and take on additional tasks as needed,



contributing to the ongoing development of Liquidtool's support organization Completed vocational training or a degree in a technical or commercial field, or a strong demonstrated affinity for IT and technical topics Minimum 3 years of experience in a customer support role, ideally in a technical and/or SaaS environment Fluent in English and French, both written and spoken (excellent proficiency in the other) Strong analytical and troubleshooting skills, with the willingness and ability to build up broad knowledge across our coolant automation solutions (hardware, software, etc.) in order to diagnose and resolve most customer requests independently An open, empathetic, and personable communicator who enjoys working with customers and internal teams Knowledge of or experience in CNC machining or manufacturing environments is an advantage Willingness to travel up to 10%, for on-site trainings, occasional visits to headquarters, and occasional customer visits for select special cases Measures for performance evaluation Quality and quantity of resolved support cases (Support KPI) Work Location
- Remote in Montreal, Canada

📌 Customer Care Specialist In Office (Quebec City)
🏢 Blaser Swisslube
📍 Quebec City