Use clinical assessment and critical thinking to guide callers through telephone triage for Fonemed’s Canadian virtual care operations. Work from home.
This Registered Nurse position supports Newfoundland and Labrador’s 811 HealthLine and Mental Health Crisis Line. Fonemed uses Schmitt-Thompson protocols to help nurses provide timely care advice and appropriate dispositions. The work includes mental health, addictions, and crisis intervention calls, with independent decisions and confidential clinical documentation.
Key Responsibilities:
Assess callers and provide telephone triage advice
Deliver mental health, addictions, and crisis intervention support
Combine clinical judgment with established care protocols
Determine appropriate patient dispositions and levels of care
Document explicit, confidential clinical information promptly
Requirements:
Recognized nursing school graduation
At least two years recent triage or clinical experience
Mental health or crisis intervention experience is an asset
CRNNL licensure or willingness to obtain it
Private workspace, computer, headset, and high-speed internet required
Apply your triage experience, independent judgment, and nursing knowledge to support callers through Fonemed’s telephone care services.