Support travelers through bilingual customer service in a hybrid travel insurance role, using English and French communication skills. Permanent employment follows on-site training.
This customer service representative role supports insured members, families, and medical facilities with coverage information. You will answer calls, open claims, coordinate healthcare services, and document interactions. The position requires professionalism, computer skills, and comfort assisting clients in both official languages.
Key Responsibilities:
Answer incoming client calls with empathetic qualified support
Explain travel insurance coverage, exclusions, and maximum limits
Open claim files and direct clients to providers
Authorize certain medical tests and coordinate required services
Document interactions and follow up throughout claims processes
Requirements:
College diploma or equivalent qualification
Customer service, telecommunications, or claims assistance experience
Bilingual English and French communication skills
Solid Microsoft Office and internet skills
Excellent communication skills and professionalism
Apply bilingual communication, claims support, and insurance knowledge while helping travelers receive explicit, professional assistance.