Guide B2B SaaS partners from demo value to adoption with analytical customer success and transparent workflow-focused communication. Reflow supports versatile starting arrangements.

This Customer Success Manager role centers on helping partners realize value from Reflow, a workforce and workflow intelligence platform. You will understand customer workflows, configure products around business needs, and capture insights for product direction. You will also create onboarding playbooks, coordinate contract processes, and support renewals and expansions.

Key Responsibilities:
Guide customers through setup, onboarding, adoption, and success
Uncover workflow pain and accelerate time-to-value
Translate customer feedback into structured product insights
Create onboarding processes,



metrics, and customer touchpoints
Support expansions, renewals, and partner contract processes

Requirements:
Background in B2B SaaS, enterprise software, or data-heavy products
Analytical skills from technical, finance, economics, or product work
Curiosity about customer workflows and business needs
Ability to excite, guide, and close customers
Transparent written, verbal, and human communication

Apply workflow analysis, customer guidance, and structured playbooks to help Reflow partners adopt, renew, and expand.

📌 B Saas Customer Success Manager Toronto
🏢 Reflow
📍 Toronto