PetSmart does Anything for Pets – JOIN OUR TEAM Retail Operations Lead About Life At PetSmart At PetSmart, Anything for Pets begins with our people. Paid Weekly Group Registered Retirement Plan (RRSP) with company match Paid Time off for full-time associates PetSmart's Process Lead (Retail Operations Lead) has shared responsibility to drive operational excellence in our stores while upholding the company's vision, mission, values, and strategy. This role is responsible for merchandising and inventory management, pet care operations, opening and/or closing the store, overseeing associates, and maintaining a safe and organized environment. Support and guide sales associates in merchandise handling, providing training on product knowledge and presentation standards. Facilitate the associate experience and support associate development, including training, onboarding, mentoring, coaching, feedback for performance reviews, disciplinary action, and promotions. Address and administer associate complaints and grievances. Execute merchandise strategies to optimize sales, including receiving product, product placement, seasonal displays, and promotional setups. Manage inventory levels, conduct audits, and analyze sales trends to inform stock replenishment and markdowns. Assist in maintaining accurate inventory records, conducting audits, and addressing discrepancies. Operate point-of-sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies. Maintain store standards and lead a culture of empowerment by ensuring compliance with Policies and Procedures (P&Ps;) and Code of Ethics. Responsible for pet care maintenance, commitment standards (cleaning, feeding,



providing water), and caring for new arrival and sick pets. Ensure pet parents have a positive experience with online orders including pick-up in store or ship from store. Take immediate action and report when a sick/injured pet is identified in the store; Follow company Policies and Procedures to prepare for and receive new store owned pet arrivals, ensuring pets are healthy to move to the sales floor after quarantine period. 2+ years of retail supervisory experience in a customer-focused environment. ~ Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed. ~ Proficiency in computer applications. ~ Ability to react under pressure and maintain composure. ~ Provide feedback on associate performance to direct supervisor. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Occasionally exposed to moving mechanical parts, a wet workplace with an abundance of pet hair. Exposure to live animals and their handling is common. PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

We offer
reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. This position is paid on a per hour basis. In no instance will PetSmart pay less than the local minimum wage.

📌 Retail Store Operations Manager (Bolton)
🏢 PetSmart
📍 Bolton