Support export ocean cargo customers at OOCL in Vancouver, using transparent communication and careful booking management. This is a regular full time outbound position.

As a Customer Service Representative, you will handle export cargo inquiries and coordinate booking activity. The work requires customer service experience, Microsoft Office knowledge, attention to detail, and strong verbal and written communication. You will also collaborate across functions to manage expectations, equipment, and space availability.

Key Responsibilities:
Respond to export cargo inquiries by email and telephone
Create, amend, or transfer export bookings
Apply appropriate systems and guidelines to booking activities
Communicate cross-functionally about expectations, equipment, and space
Promote OOCL online tools to customers

Requirements:
Customer service experience in a qualified setting
Knowledge of international cargo container movement
Critical thinking and problem-solving skills
Microsoft Office Suite knowledge
Ability to manage multiple tasks simultaneously

Bring customer service, booking coordination, and communication skills to OOCL's export ocean cargo team in Vancouver.

📌 Export Ocean Cargo Customer Service Representative Vancouver
🏢 OOCL USA
📍 Vancouver