Intelcom | Dragonfly With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada's leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.Your RoleAt the Heart of the ChainCore DutiesAssist in unloading trailers and verify freight against manifestsScan, sort, and process packages, including defective items and returnsConduct van audits and support sorting operationsSupport and assist shipping, receiving, dispatching, and inventory managementSupport and maintenance warehouse systems and ensure operational efficiency. Process returns and complete required documentation in accordance with SOPsHandle customer pickups and (front desk assistance to customer)Resolve delivery issues by following SOPs and coordinating with relevant teamsEscalate special cases to management when neededPrint labels and prepare required documentationProcess broker returns and return-to-clients shipmentsPrepare daily reports and maintain accurate recordsPerform data entry tasks as needed.Train and mentor new employeesCollaborate with Operations teams to uphold quality standardsComplete supervisor-assigned tasks as requiredMaintain a clean, organized and hazard-free work environmentComply with all Health & Safety protocolsProvide support for clients and IDCsRespond to customer inquiries via phone and emailProcess customer service email requestsOther duties as assignedWhy Join Intelcom | Dragonfly?Short- and medium-term growth opportunitiesComprehensive group insuranceGroup RRSP programEmployee Assistance Program...We believe diversity is a strength, every role matters,



every person has a place, and every voice deserves to be heard.Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.Why Work With UsMake an Impact Every package delivered represents a promise kept to customers, businesses, and communities.Keep Growing Build new skills, gain hands‐on experience, and take on meaningful challenges.Work as One Team Join a collaborative setting where people support one another, share ideas and celebrate success together.Shape What's Next Bring forward ideas that improve how we operate, innovate, and deliver a better experience every day.Experience Life at IntelcomSee What's It's Like to Work HereDiscover the people, teams, and opportunities behind our operations.Inside Our Delivery CentresExperience a Tech Internship Explore Career Paths Find the Opportunity That's Right for You Students Launch your career with meaningful projects, mentorship, and hands‐on experience.Delivery Centres Careers Help power the operations that keep our network moving every day.Head Office Careers Support innovation, technology, people, strategy, and business growth.Diversity, Equity, and InclusionAt Intelcom | Dragonfly, we move forward guided by strong values: customer focus, teamwork, diligence, and innovation.We embrace diversity, ensure equity, and foster a true sense of belonging.Need Accommodations?Accommodation measures are available throughout the recruitment process in accordance with applicable legislation. If you require support at any stage, please let us know.

📌 Operations Coordinator - Seasonal (Quebec City)
🏢 Intelcom Courrier Canada
📍 Quebec City