Coordinate patient support programs for Shoppers Drug Mart’s Specialty Health Network, applying customer service, data interpretation, and medication reimbursement knowledge.

This Patient Care Specialist role makes you the key contact for enrolled patients and, when applicable, prescribing physicians. You will manage service offerings, address concerns, and help maintain access to therapy. Collaboration with Program Management, specialists, and case managers supports positive patient outcomes within assigned territories.

Key Responsibilities:
Act as patient and applicable physician point of contact
Understand assigned medication molecules in full detail
Administer financial means tests and manage financial assistance




Confirm adherence and coordinate medication delivery details
Address escalations affecting the patient journey collaboratively

Requirements:
Excellent written and verbal communication with patients and clients
Ability to analyze information, data, and regulations
Sound judgment and robust attention to detail
Healthcare, pharmaceutical, or patient-facing experience is preferred
Versatile availability between 8:00 a.m. and 8:00 p.m.

Use sound judgment, detailed documentation, and cooperative service to coordinate patient support across Calgary’s hybrid workplace.

📌 Patient Support Program Coordinator Calgary Mississauga
🏢 Shoppers Drug Mart
📍 Mississauga