Support the premium Caterpillar brand at Toromont Cat by leading technicians, coordinating repairs, and maintaining customer satisfaction. Work full time, permanently.
As Service Supervisor, you will help deliver high-quality service within a best-in-class equipment dealership. You will act as the key contact for shop service requirements, coordinate repair follow-up, and guide team members toward customer and business expectations. Financial work-order details include customer pay, warranties, claims, policies, and redos.
Key Responsibilities:
Provide excellent customer service for shop requirements
Create quotes and review internal and external invoices
Direct financial implications of work orders
Manage work-in-progress and contamination control
Encourage continuous improvement through meetings and training
Requirements:
Minimum post-secondary education
Minimum three years of supervisory experience
Experience supporting customer satisfaction and service standards
Ability to review quotes and invoices
Ability to manage work-order financial details
Apply supervisory experience and service coordination skills to a customer-focused Toromont Cat dealership supporting Caterpillar equipment.