Help arts and cultural organizations succeed with Spektrix through technical support, client education, and thoughtful relationship management. Work remotely in British Columbia.

As a Client Success Specialist, you will provide accurate, timely support while serving as the relationship owner for assigned clients. You will answer questions, explain technical information clearly, identify recurring issues, and guide clients toward relevant Spektrix capabilities. Collaboration with Client Success, Product, Operations, Solutions, and Enablement supports complex client needs.

Key Responsibilities:
Answer client questions using documentation and established processes
Identify recurring bugs, training gaps, and emerging risks
Deliver activation sessions, workshops, and enablement events




Surface adoption prospects using product data and account history
Share actionable feedback and process improvement recommendations

Requirements:
Client, customer success, account management, ticketing, or patron services experience
Ability to explain technical information to nontechnical audiences
Effective relationship-building across stakeholder roles and seniority levels
Ability to manage urgent and nonurgent priorities
Openness to coaching, feedback, and evolving processes

Use your software learning, client education, and communication strengths to support Spektrix customers across the arts and culture sector.

📌 Arts Technology Client Support Specialist Vancouver
🏢 Spektrix
📍 Vancouver