Protect and stabilize AnswerNet’s networks, servers, and applications through infrastructure monitoring, patching, and proactive security. Work full time Monday through Friday, with after hours as needed.
As Systems Administrator, you will report to the Manager of Infrastructure & Security while supporting AnswerNet’s contact management infrastructure. The position combines Tier 2 and Tier 3 support with desktop support, network requests, production monitoring, and workplace maintenance. You will collaborate with infrastructure teams and participate in decisions about infrastructure changes. AnswerNet operates more than 20 contact centers in the United States and Canada.
Key Responsibilities:
Monitor production platforms for stability and reliability
Address infrastructure issues and maintain stable settings
Support monitoring procedures and update monitoring tools
Manage DHCP, DNS, VLANs, WAN, LAN, and VPN requests
Participate in infrastructure change meetings and decisions
Requirements:
Strong networking and telephony systems understanding
Experience administering local and cloud servers
Azure and AWS experience required
Scripting experience with PowerShell and Linux shell
Solid analytical, communication, and documentation skills
Bring network administration, monitoring, security, and problem-solving skills to AnswerNet’s production technology infrastructure.