Support Canadian and U.S. retailers from Scarborough through accurate order processing, payment follow-up, and practical customer communication. The role is office-based five days weekly.

This Customer Sales Representative position supports a growing sales team in a non-selling capacity. You will manage retailer orders for toys, collectables, party goods, and Halloween costumes, accessories, and decor. Customers include big-box chains, national retailers, regional stores, mom-and-pop shops, e-commerce businesses, and seasonal pop-ups. About 60% of the work involves orders, with additional sales-team requests and customer communication around payments, logistics, and allocations. The company provides training on Exenta ERP, and product memorization is not expected before starting. Retail-facing B2B experience and multi-SKU familiarity are key.

Key Responsibilities:




Process orders arriving through websites and salespeople
Handle communications about order status and allocations
Follow up with customers regarding payments and logistics
Look up unfamiliar products within the SKU structure
Use the ERP system for daily order management

Requirements:
Two to five years in B2B customer service or order processing
Background with retailers, trade customers, or distribution
Comfort working within multi-SKU product environments
Decent communication and solid organizational skills
Basic Excel skills; Exenta training is provided

Bring retailer service, order accuracy, and organized communication to a Scarborough customer support function.

📌 Retail Customer Service Coordinator Toronto (Canada)
🏢 Just Sales Jobs
📍 Canada