Support Fitch Learning clients in Toronto through operations coordination, escalations, and exam administration across a hybrid schedule.

Fitch Learning seeks an Operations Coordinator for client service administration and process support. The role covers candidate requests, designation activity, licensing exams, and vendor coordination. You will apply complex rules while maintaining accurate case documentation.

Key Responsibilities:

- Manage candidate support requests and escalations
- Process designation applications, renewals, and candidate updates
- Coordinate exam delivery with the exam vendor
- Maintain escalation, invoice, and audit documentation
- Identify process gaps and automation opportunities

Requirements:

- Experience in operations, client service, or exam administration
- Ability to manage escalated complaints and complex rules
- Robust systems skills across relevant platforms
- Bilingual French and English communication skills
- Regulatory, vendor coordination, or CRM experience is an asset

Bring client service, systems, and process support expertise to Fitch Learning’s Toronto operations team in this hybrid position.

📌 Client Service Operations Coordinator (Toronto)
🏢 Skillhub Solutions
📍 Toronto