Duties and Responsibilities

As Guest Service Agent, I willassume full responsibility for theefficientoperation in the following:

- Greet guests on arrival and conduct check-in and registration procedures in an effective and friendly manner, using guest names whenever possible.
- Knowledge of room rates and suggesting upselling when necessary.
- Ascertain guest satisfaction, collect keys, ensure that all guest billing procedures are handled correctly, minimize rebates during check out, and bid guest farewell.
- Maintain a balanced bank assigned by the hotel. Make changes, cash checks, and exchange foreign currency. Reconcile all transactions at the close of each shift.
- Maintain efficient administration within the department preparing and submitting operational reports on time.
- Conduct procedures involved in the provision of guest in-room amenities.
- Ensure all equipment in the department is kept clean and in good working condition.
- Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
- Strictly adhere to LQA standards and guest comments.

Qualifications





To execute the position of Guest Service Agent, I must have the required qualifications, technical skills, and experience in a similar role in luxury hotels with proven results and includes the following:

High school diploma or equivalent and at least 1-year experience in a similar hotel operational setting. A hospitality diploma/degreefrom a recognized hospitality school is preferred.

Technical skills include MS Office – Word, Excel, PowerPoint, and Outlook. I am also familiar with various hotel systems including POS, PMS, and CRM platforms.

Fluent in English; I understand that additional languages are preferred.

The above is intended to provide an overview of the role and responsibilities of a Front Office Receptionist at Six Senses Zil Pasyon. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Zil Pasyon is an equal chance employer. This policy applies to all terms and conditions of employment.

📌 Front Office (Victoria)
🏢 IHG
📍 Victoria