Call Centre Agent – On-Demand Transit SOUTHLAND Transportation is seeking dedicated Call Centre Agents to join our team Call Centre Agents provide the highest quality care of our customers and communication to our drivers and other members of the team. Part time position available; must be available for shift work Sunday through Saturday. Shifts fall between the hours of 5:00 am and midnight. On-Demand Transit operates 7 days per week, including holidays. This position offers 2
3 shifts per week (16
24 hours). Knowledge and Skills Required:
Good communicator – fluent in reading, writing and spoken English
Ability to speak a second language an advantage
Confident, pleasant and welcoming disposition
Previous experience in a customer facing / customer service position
Computer literate and experienced with MS Office
Valuable problem-solving skills
Able to work on own initiative
High school diploma or general equivalency diploma (GED)
Experience in the transit/transportation industry a definite asset
Familiarity with routes, roadways, transit operations, etc.
Excellent communication skills
Robust organizational planning,



multitasking and problem-solving skills Principal Duties and

Responsibilities:
Answer incoming telephone calls for bookings, enquiries and assistance
Add bookings on-line for customers without computer access
Answer customers' questions about service, booking system and vehicles
Liaise with Supervisor, drivers and other CSA’s to ensure a smooth and trouble-free operation
Provide information to the Supervisor to enable them to make decisions regarding service, load levels and service changes
Compile data on passenger numbers for each trip
Manage and log lost property items
Professionally deal with public, customer & staff inquiries and find diplomatic solutions for concerns
Monitor RideCo App to ensure functionality and performance
Perform daily audits of on-time performance
Ensure operating procedures are adhered to Position Details: The hourly rate for this position is $15.00 per hour to start, increasing to $18.00 per hour following the completion of training.

📌 Call Centre Agent Calgary
🏢 Pacific Western Transportation
📍 Calgary