Apply active listening and multitasking as a Call Center Agent supporting accurate documentation and customer communication. This role requires independent time management.

This Call Center Agent role suits professionals with three or more years of similar experience. You will use ticketing systems, written communication, and verbal communication while maintaining records. The position also includes identifying opportunities for process improvements and completing daily call center responsibilities.

Key Responsibilities:

- Maintain accurate records and documentation as required
- Support process improvements when opportunities are identified
- Carry out daily Call Center Agent responsibilities

Requirements:

- Three or more years of similar call center experience
- Working knowledge of active listening techniques
- Working knowledge of multitasking and ticketing systems
- Robust written and verbal communication skills
- Ability to work independently and manage time effectively

Use active listening, ticketing systems, and communication skills while managing documentation and process improvement responsibilities independently.

📌 Senior Call Center Agent (Ottawa)
🏢 Telus International
📍 Ottawa