To succeed in this Call Center Agent role, you'll need to meet the requirements below:
- 5+ years of experience in a Call Center Agent role or similar.
- Working knowledge of Active Listening, Conflict Resolution, Ticketing Systems.
- Comfortable working as part of a team as well as independently.
- Solid communication skills, both written and verbal.
In this role, you'll typically be responsible for:
- Collaborating with colleagues across the Customer Service team to meet shared goals.
- Following all relevant company policies and procedures.
- Supporting process improvements where opportunities are identified.
📌 Call Center Agent (Montreal)
🏢 Alorica Canada
📍 Montreal
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