Belonging to Air Canada is akin to belonging to a Canadian symbol, Air Canada recently voted best airline in North America. Take your career to new heights by joining our innovative and diverse team at the forefront of passenger air transport.

The incumbent in this position provides support to Air Canada's Workplace Practices and Investigations Office (WPIO) regarding health and safety practices essential to the prevention of harassment and violence in the workplace.

Reporting to the Senior Manager - Workplace Practices and Investigations - International Network, the incumbent provides support for the intake, assessment, administrative management, and resolution of cases related to harassment, discrimination, violence, retaliation, and workplace conflict. They supervise and support case management functions regarding complaints relating to (sexual) harassment, (sexual) violence, and discrimination. The successful candidate maintains records, coordinates investigations, conducts low-complexity investigations, drafts reports and correspondence, ensures compliance with regulatory deadlines, communicates with stakeholders to ensure a fair, timely, and compliant resolution of complaints, and participates in education, awareness, and violence and harassment prevention initiatives in the workplace.

Responsibilities:

Complaint Intake and Case Administration

- Receive, sort, and log complaints relating to workplace harassment, discrimination, violence, retaliation, and conflict.
- Organize initial assessment meetings and gather relevant information from complainants.
- Maintain accurate and complete case records in accordance with policies, regulatory requirements, and privacy requirements.
- Track milestones, deadlines,



and procedural requirements of cases.
- Draft and send acknowledgments, administrative correspondence, and case-related communications.
- Ensure the coordination of the collection, organization, and preservation of documentary evidence.
- Collaborate with managers, Human Resources, Labor Relations, union representatives, occupational health and safety committees, and other stakeholders as appropriate, while respecting confidentiality and independence.

Case Management and Prevention Initiatives

- Maintain accurate, complete, and up-to-date case files in the Workplace Practices and Investigations Office case management system.
- Monitor cases assigned while respecting established deadlines and milestones, and proactively support the progression of cases.
- Support data collection, case tracking, trend analysis, and reporting to inform prevention initiatives and continuous improvement.
- Identify emerging trends, risks, and opportunities to support workplace awareness and prevention, as well as culture enhancement.
- Participate in workplace violence and harassment education, awareness, training, and prevention initiatives.
- Support work climate assessments and other prevention activities, as needed.
- Support local management in conflict resolution and facilitate this process, as needed.
- Participate in team meetings, case consultations, peer learning,



and career development activities.
- Contribute to special projects and other initiatives of the Workplace Practices and Investigations Office, as assigned.

Data Analytics and Prevention

- Lead the analysis of international data relating to workplace behaviors, harassment, violence, and misconduct to identify emerging risks, trends, and hot spots within organizations.
- Develop reports to better understand the volume of complaints, types of allegations, distribution across workplaces, reporting lines, resolution timelines, and outcomes.
- Translate data and lessons learned from complaints and investigations into actionable recommendations aimed at strengthening prevention, accountability, and corporate culture.
- Identify areas of increased risk and recommend targeted interventions, including training, awareness initiatives, management action, and policy improvements.
- Monitor the effectiveness of prevention and corrective measures using data-driven performance indicators and assessments of continuous improvement initiatives.

Qualifications

- At least three years of relevant experience in investigations, complaint handling, employee relations, workplace conflict resolution, mediation, labor relations, human resources, law, or a related field.
- Degree in law, paralegal studies, labor relations, industrial relations, human resources, or another relevant discipline.
- Fluency in English and French, both oral and written. Knowledge of an additional language is considered an asset.
- Training or experience in trauma-informed interview techniques, workplace violence and harassment investigations, or related inve

📌 Advisor - Workplace Practices - International Network (Dorval)
🏢 Air Canada
📍 Dorval