Support patients and pharmacy operations at Hims & Hers through accurate service, insurance administration, order investigations, and delivery resolution.

As a Pharmacy Support and Operations Associate, you will report to the Pharmacy Manager and support patients and partner organizations. You will recognize and escalate clinical queries, apply conversation attributes, and help maintain safe, effective pharmacy service. The schedule is Monday through Friday, 9AM to 6PM.

Key Responsibilities:

- Answer pharmacy support inquiries with timely, accurate, compassionate service
- Recognize clinical queries and escalate them appropriately
- Gather order information for pharmacy investigations
- Support insurance processing and billing administration
- Pack orders and organize warehouse areas

Requirements:

- High school diploma or equivalent and age 18 or older
- At least one year of customer-facing experience
- English and French proficiency, verbal and written
- Strong accuracy, documentation, and time management skills
- Pharmacy or healthcare experience is an asset

Bring patient service, pharmacy administration, and operational accuracy to Hims & Hers while supporting safe care delivery.

📌 Pharmacy Support Operations Associate (Toronto)
🏢 hims & hers
📍 Toronto