Support women transitioning toward reliable housing with trauma-informed care and crisis de-escalation at YWCA Calgary Hub in Calgary. Weekend hours run Saturdays and Sundays, 7:00 a.m. to 3:00 p.m.

The Program Support Worker provides operational and emotional support within an interdisciplinary team. You will build professional client relationships, respond to distress and crises, and support access to resources. The position also includes documentation, referrals, advocacy, and housing-related procedures.

Key Responsibilities:

- Create welcoming environments respecting diverse identities and experiences
- Build trusting relationships through consistent, compassionate presence
- Use grounding and crisis de-escalation strategies during distress
- Connect clients with services, referrals, advocacy,



and basic needs
- Document incidents, notes, data, leases, rents, and procedures

Requirements:

- Post-secondary education in Human Services, Social Work, or equivalent
- One to two years of shelter experience
- Experience supporting vulnerable women facing intersectional barriers
- Training in trauma-informed care and crisis intervention preferred
- Microsoft Office, data systems, and reporting tools proficiency

Bring trauma-informed support, crisis response, documentation, and client advocacy skills to women’s housing stability at YWCA Calgary Hub.

📌 Trauma Informed Program Support Worker (Calgary)
🏢 YWCA Calgary
📍 Calgary