Deliver bilingual human resources support at Air Canada through customer service, HR transactions, and careful case resolution. Respond to employees, retirees, managers, and partners.

As an Employee Solutions Representative, you will manage general HR transactions and address inquiries through phone, email, or HR processes. The work involves supervising team workloads, monitoring performance indicators, supporting specialists, and coordinating with HR sectors. You will also help resolve complex cases and improve service processes.

Key Responsibilities:

- Resolve employee issues and concerns through excellent customer service
- Respond promptly to inquiries by phone, email, or transaction
- Supervise workloads, priorities, deadlines, and urgent processing




- Support specialists during learning periods and urgent cases
- Audit quality and identify process improvement opportunities

Requirements:

- College diploma and relevant experience
- Bilingual English and French communication ability
- Customer service skills, diplomacy, judgment, and discretion
- Microsoft Office and solid computer skills
- Ability to prioritize accurately under pressure

Apply HR transaction expertise, bilingual communication, and thoughtful customer service to employee solutions at Air Canada.

📌 Employee Solutions Representative Human Resources (Dorval)
🏢 Air Canada
📍 Dorval