Guest experience meets luxury hospitality at Six Senses Zil Pasyon, where fluent English and guest service expertise support memorable arrivals.

As a Guest Experience Maker, you will manage arrival preparation, guest preferences, transfers, and resort experiences. The position requires hotel operations experience, solid guest-related knowledge, and familiarity with POS, PMS, CRM, and Microsoft Office systems. You will uphold Six Senses guidelines, LQA standards, and guest comments.

Key Responsibilities:

- Review guest profiles and histories before arrival
- Coordinate departments regarding arrivals, preferences, and transfers
- Prepare welcome letters, champagne, towels, and drinks
- Escort guests and arrange preferred resort activities
- Upsell resort, spa, LIFE, and restaurant facilities

Requirements:

- High school diploma or equivalent qualification
- At least one year in similar hotel operations
- Hospitality diploma or degree preferred
- Microsoft Office and hotel systems familiarity
- Fluent English; Arabic, German, or Chinese preferred

Apply guest service, luxury hotel operations, and activity planning expertise as a Guest Experience Maker at Six Senses Zil Pasyon.

📌 Luxury Guest Experience Maker (Victoria)
🏢 IHG
📍 Victoria