Remote across Canada, this bilingual client satisfaction coordinator role centers on client communication, complaint resolution, and process optimization.
Foundever® seeks a Coordinator, Client Satisfaction to manage recent and existing accounts. You will support program implementations, maintain documentation, monitor service level agreements, and sustain a 95% CSAT rating. The role includes client presentations and Monthly KPI reports.
Key Responsibilities:
- Build client relationships and understand requirements and expectations
- Monitor adherence to contracted service level agreements
- Resolve client complaints within specified business-day targets
- Update Statements of Work and client program information
- Prepare and deliver client presentations and KPI reports
Requirements:
- One to three years in a client service role
- Bilingual English and French skills are an asset
- Bachelor’s Degree in Management
- Ability to complete a criminal background check
Apply client service, bilingual communication, and issue resolution skills while coordinating Foundever® programs remotely across Canada.