Support FortisBC’s energy programs with customer service and detailed administration as a full time regular Program Assistant in Surrey, BC.
Working in the Gas branch, you will administer complex demand-side management programs and help maintain reliable delivery systems. The work includes reviewing applications, addressing rebate concerns, coordinating vendor information, processing invoices, and preparing reports. Robust communication, initiative, and independent judgment are significant.
Key Responsibilities:
Review and approve applications with timeliness and attention
Resolve rebate complaints under program terms and conditions
Liaise with departments regarding purchase orders and vendors
Maintain tracking data and prepare monthly or ad hoc reports
Monitor customer experiences and suggest service improvements
Requirements:
Recognized post-secondary certificate in a related discipline
Minimum two years of recent related work experience
Excellent oral and written communication skills
Strong decision-making and problem-solving abilities
Ability to maintain program oversight while managing details
Bring communication, judgment, and administrative accuracy to FortisBC’s customer-focused program delivery and reporting work.