Handle customer service request intake remotely by reading messages carefully and recording accurate details in assigned online systems. Full-time work supports clear handoffs.
As a Service Request Intake Assistant, you will review emails and submitted forms, identify request types, and maintain understandable records. You will locate related customer or service records, check essential details, ask focused questions, and route complete requests. The work begins the service process without promising resolution or deciding approval.
Key Responsibilities:
- Read assigned emails and submitted forms completely
- Identify request types using employer categories
- Open or update requests in online systems
- Connect correspondence and documents to correct cases
- Route complete requests to responsible teams
Requirements:
- Comfort reading messages closely and entering information
- Ability to write short, transparent replies
- Careful handling of private customer information
- Ability to recognize intake boundaries
- Customer service or office administration experience valuable, not required
Use careful reading, accurate documentation, and appropriate routing to create clear intake records for customer service teams remotely.