Use active listening and conflict resolution as a Senior Call Center Specialist supporting customer service teamwork and process improvement.

This Call Center Agent role suits candidates with 5+ years of similar experience. You will apply ticketing systems knowledge, communicate clearly, and work independently or collaboratively. The position focuses on supporting shared customer service goals while following company policies and procedures.

Key Responsibilities:

- Collaborate with Customer Service colleagues toward shared goals
- Follow all relevant company policies and procedures
- Support identified opportunities for process improvement

Requirements:

- Bring 5+ years of Call Center Agent experience
- Demonstrate active listening and conflict resolution knowledge
- Understand ticketing systems in customer service work
- Communicate strongly in written and verbal formats
- Work comfortably independently and within a team

Apply call center experience, communication, and ticketing systems knowledge to team-oriented customer service and process improvement work.

📌 Senior Call Center Specialist (Montreal)
🏢 Alorica Canada
📍 Montreal